Privacy Policy

Privacy policy

We want WeverBird to be a safe and trusted place. We do this via the services we build, and our commitment to your privacy.

It's important to us that you trust WeverBird and the things we do with your personal information.

 

This policy is straight up about how we collect, use, disclose and protect your personal information. We bring diverse people together in our WeaverBird community, and we take our responsibility to protect your personal information very seriously. We collect and use your personal information to deliver our vision of making life better for Kiwi through online experiences you'll love.

We're committed to following four principles when it comes to your information:

1. We'll respect your privacy – our brand is built on trust and integrity.

2. We're committed to being transparent and honest, so you know what we do with your personal information (including if something goes wrong).

3. We use personal information to add value to your life.

4. We avoid getting involved in anything creepy that could breach your trust.
 

If you have any questions about your privacy or this policy, please contact us. You can also learn more about your privacy rights by talking to the Office of the Privacy Commissioner.

 

 

1. What does this policy do?

1.1. This policy covers our “Services”, meaning services by:

    WeaverBird Ltd

1.2. We are committed to your privacy and will comply with applicable privacy laws, including the Privacy Act 2020, any applicable Privacy Codes and other laws when dealing with your information.

2. What information do we collect?

We collect information so that we can provide you with our Services, and so that we can build new Services that make life better for Kiwi through online experiences they love. We may collect the following information, some of which is personal information:

2.1. Information you give us, such as :

Account information. When you sign up for a Service, we may require your name, username, password, email address, date of birth, demographic information or other personal information.
 

Profile information. Certain Services may require you to complete a profile, which may include personal information such as your postal and delivery addresses, phone number, and gender. Parts of your profile (like your member number, user name, and feedback history) may be part of your public profile page, and will be publicly visible to others. For other Services we may also collect photos connected to your profile if you upload or publish these.
 

Application forms. We collect information when you complete an application for any of our Services or for services that we connect to. Some information on application forms is particularly sensitive and our use of this is subject to the Service specific terms (see clause 8.2 below).
 

Listing content. We collect the listing content when you create a listing, which may include your description of the listing, photos, your user name and in certain cases your contact details. Listing content may include embedded information or other metadata .
 

Communications and phone calls. When you communicate with us or other Users in relation to a Service, we may collect information about your communication and any other information you provide. This includes when you call us, in which case we may retain your call for fraud prevention, internal training and quality assurance purposes.
 

Other information. You may otherwise provide us information directly (by email or in other formats), such as when you provide feedback, fill in a form, conduct a search, update or add information to our Services, respond to surveys or other research activities, post to message boards, participate in promotions, upload into our Services or use other features of our Services.

 

2.2 Information we automatically collect, such as:

Usage information. We collect information about your interactions with our Services, such as the pages or other content you view, your searches for listings, trades and bookings you have made, and emails and messages generated through your use of the Services.

Location information. When you use certain features of our Services, we may collect different types of information about your general location (e.g. your physical or postal address or your device's IP address) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device's settings menu.

Analytics. We automatically collect analytics information when you use our Services, even if you have not created an account or logged in. We may use third party providers to help us with this. Information collected includes, among other things: details about how you've used our Services (including links to third party applications), your IP address, access times, hardware and software information, device information, device event information (e.g. crashes, browser type), and the pages, applications or services you've viewed or engaged with before or after using our Services.

Via cookies and similar technologies. We use cookies, pixels, beacons and other similar technologies to collect and store information when you use our Services (e.g. through Google Analytics or Google Tag Manager) and this collection may occur across devices. Cookies may be "session" cookies (which temporarily store information and expire when you close your browser) or "persistent" cookies (e.g. when you select "remember me" when logging in). We may also allow our business partners to use these technologies on our Services (e.g. for advertising and remarketing), or engage others to track your behaviour on our behalf. You may disable the usage of cookies through your browser settings. Some Services also use social media features (e.g. the Facebook Like button or widgets, such as a share button or mini programmes running onsite) which may collect your IP address and the pages you visit, and which are generally governed by the terms of the social media business providing the features.

 

2.3. Information from third parties or external sources, such as:

Information from third party services you use. If you link, connect, or log in to your account with a third party service (e.g. Facebook), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorised by you via your privacy settings at that service.

 

Background Information about you. For some Services, to the extent permitted by applicable laws, we may request that you provide or are subject to background or credit checks, and we may obtain reports from public records (e.g. the firearms register in relation to enquiries regarding firearms). If you refuse to provide or undergo a background or credit check in these circumstances, we may refuse you access to the Service. If we collect the information described in this paragraph, you will be notified before we do so.

 

Analytics information. We may collect analytics information from third parties (e.g. we may use Google Analytics, Google Analytics Demographics and Interest, Google AdWords, Flurry, data.ai, and Online counting system). Analytics information is generally anonymised, but may include the device you're using, the applications you use, your operating system, your IP address, and your geo-demographic information.

 

Advertising information. We may receive information about you and your activities on and off our Services through third parties, including through our partnerships, or about your experiences and interactions from our partner ad networks. We will honour the opt out when using this information.

Affiliated services. We may receive information about you from entities providing Affiliated Services.

 

Information from public sources. To the extent permitted by applicable law, we may receive additional information about you that is publicly available (e.g. we may collect your property information held by local councils for our Property Insights Service).

 

3. How do we use your information?

We use your personal information to provide you with Services and to maintain your trust in WeaverBird and the people who use it. We also use your personal information with information from others so that we can analyse patterns across our data and improve our Services. For example, we can look across our Services to see online shopping habits to make sure we invest in product improvements that deliver benefits. We may use your personal information in the following ways:

3.1. To contact you about your account or use.

  We may contact you by phone, email, text message, instant message or otherwise (e.g. by "push notifications" on your mobile device, subject to your application settings) in relation to your account or use. With our emails you can:

• Unsubscribe from emailed newsletters and advertising materials.

• For most Services, change your email preferences for Service related emails, such as alerts and Watchlist reminders.

3.2. To help provide our Services, for example:

To enable your use of our Services. We may enable you to communicate with other Users on our Services, provide you with shipping services or verify your address (and we may use third parties to help enable your use of our Services – see clause 4.3 below). For example, if you are a Holiday Houses user and you make an enquiry about a house, we will send that information to the house owner, and will keep a record of the enquiry for administration of the site.

 

To personalise or enrich our Services. We may personalise, improve or enrich your experience by, among other things:

 

• not asking you to log in unnecessarily (i.e. we may save your credentials for you);

• ranking search results;

• delivering information you might be interested in, such as recommendations and content specific to your interests;

• allowing you to create a profile, or creating a profile for you, for relevant Services.

• using certain listing content to enrich our other Services

• To manage our Services. We may provide, operate, protect, develop, improve, optimise and otherwise manage our Services, including by using analytics, accounting and customer relationship management tools.

 

3.3. For trust, safety and assurance, for example to:

   Protect the rights, property or safety of Users, third parties or us.

   Ensure we comply with our obligations. We will use information to ensure we comply with the law, including disclosures authorised under the Privacy Act 2020.

   Resolve disputes. We may use your information to resolve disputes with or between any of our Users (including claims under our Buyer Protection Policy). We will seek your permission before disclosing your contact details to a third party involved in a dispute, unless this is permitted under the Privacy Act 2020 (e.g. we may disclose your information where the other party has sworn a statutory declaration regarding the dispute).

   Enforce agreements. We may use your information to enforce our agreements with Users or third parties.

    Conduct investigations. We may use your information to conduct investigations relating to our Services and make risk assessments.

 

Allow our business to be audited. We may use your information to allow for auditing of our Services and businesses.

 

4. Who do we disclose your information to?

We may need to disclose your personal information to others to provide you with our Services, to improve our Services or uphold the law or our terms. To help build your trust, we produce an Annual Transparency Report which details disclosures we have made for law enforcement purposes.

4.1. To others with your consent.

Ask us or authorise us. We'll share your information when you authorise us to send this to a third party .

Authorise third party access. We may share your information when you authorise a third party application to access your information. 

4.2. To other users in certain cases, for example:

Your trading history. Your membership trading history is published in your feedback if someone places feedback about you. Although we allow this functionality, the person posting feedback is solely responsible for the content of their feedback.

Dispute information (subject to a statutory declaration). In rare circumstances we may disclose contact details of one User to another User.

4.3. To use our service providers, to provide and manage our services.

In order to provide and manage our Services, we may need to disclose some of your personal information to our third party service providers. These providers have limited access to your personal information to perform tasks on our behalf, (such as cloud-storage providers; marketing partners; data analytics or research partners; third parties that help us to enhance the safety and security of the Service; where required, to international regulators (for example, for tax purposes); and our consultants, lawyers, accountants, insurers, and professional advisors). These disclosures will be consistent with the Service-specific terms and the rest of this privacy policy.

Some of these service providers are located outside of New Zealand and may not be subject to New Zealand privacy laws. However, we will take such steps as are reasonable in the circumstances to confirm that those organisations are required to protect the information in a way that, overall, provides comparable safeguards to those under the Privacy Act 2020. By using the Service and otherwise providing us with your information, you authorise such disclosure

4.4. To authorities or other entities to uphold the law or our terms, for example:

For legal compliance or law enforcement purposes. We may disclose your personal information to courts, law enforcement or government agencies, or third parties, to the extent we believe that disclosure is appropriate or permitted by the Privacy Act.

To facilitate legal processes. If you wish to take Disputes Tribunal (or other) proceedings against another User, you can contact us for a statutory declaration form which must be completed before we will consider releasing anyone else's information to you. You may only request contact details for the sole purpose of making a claim.

To protect the rights, property or safety of us, our Users or others. This includes collecting money you owe us and making such disclosures as are necessary for the purpose of trust, safety and assurance in accordance with clause 3.3 above (e.g. we have authorisation to access name and address details registered in respect of a vehicle on the motor vehicle register for fraud prevention purposes).

4.6. To others where necessary to reorganise or sell our business.

If we undertake or are involved in any merger, acquisition, reorganisation, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.8. To other third parties, where your identity is anonymised.

We may share non-personally identifiable information (e.g., aggregated information about our Users that we combine together so that it no longer identifies or references an individual User), for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes. For example, we may disclose aggregated anonymised information to Users of DealerBase for the purpose of understanding trends in the motor industry.

5. How do we hold and protect your information?

We're big on security. We publish lots of tips on how to keep your personal information secure. We also work hard to ensure we keep your personal information safe and to avoid any harm to you or your personal information. We would notify you and the Office of the Privacy Commissioner if a potentially harmful data breach of your personal information did occur. We delete personal information after it is no longer reasonably necessary for us to use it. In particular:

5.1. We use industry recognised security practices and measures.

We are committed to keeping your personal information as safe and secure as possible and follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We continuously implement and update our administrative, technical, and physical security measures to help protect your personal information against unauthorised access, loss, destruction, or alteration. However, despite all of our measures we can't 100% guarantee the security of the transmission or storage of your personal information.

5.2. We store your information in NZ or overseas subject to standards that will comply with our privacy obligations.

You authorise us to transfer, store, and process your personal information in New Zealand and possibly other countries. Where we store information overseas, or a third party we use to provide our Services stores information overseas (e.g. Amazon Web Services), we will ensure that the storage complies with New Zealand privacy obligations.

5.3 We retain your information as long as reasonably required, unless we are legally required to hold it longer.

We will keep your personal information for as long as is reasonably required for us to use it in accordance with this policy, unless we are required by law to hold it longer.  In particular, we may retain:

• Recordings of your phone calls for a period of up to two years (and sometimes longer, where necessary for business purposes, to help prevent fraud or facilitate legal processes).

• All listing content after listings have expired. We do this for various reasons, including in case of disputes, to help prevent fraud and facilitate legal processes, to comply with financial record-keeping and to help personalise or recommend products in future. Listing content may also persist elsewhere when third parties access and cache listings while they are live. For example, Google do this when they index the web for searching and so old listings may show in Google searches for a period of time.

Other personal information that is deleted by you may persist for a limited time in our backup systems.

6. How can I manage my information?

We know your circumstances, details and preferences will change. So, we've built a number of tools for you to manage your personal information. You can:

6.1. Update your information by:

Managing your profiles, where this is available. Some of our Services allow you to build more customised profiles and offer different privacy settings.

Updating your account information. In most cases, you may review and update the account information we hold about you (such as your email address, password and phone numbers) by logging into the relevant Service and updating the information in your account. If this isn't available and you want to update your information, please get in touch with us.

Managing your listings, where allowed. Some listings enable you to change the details that can be seen on our Services.

6.2. Ask us to update, provide or delete your information

If you wish to access or correct any of your personal information, you can contact us directly. We will respond to your request promptly, and always within 20 working days. If you want us to delete any personal information you have submitted to us, please contact us. We will consider each request for deletion on a case by case basis taking into account the terms and conditions of the particular Service(s) and our legal obligations to retain certain information. Note that information that you have shared with others may continue to be publicly visible on our Services in association with your first name, even after your account is cancelled.

If you want to cancel your account for any of our Services, please contact us.

7. How do we amend this policy?

We may make updates from time to time by announcement or other notice, usually with two weeks' notice or more.

Occasionally urgent changes will be required, but we will generally give you at least two weeks' notice by us to review any changes, unless the Service-specific terms do not require notice of changes to them. From time to time, we may seek your feedback on proposed changes on the WeaverBird message board or via other forms of consultation. For significant changes we may notify you directly via email. As we update this policy from time to time, we encourage you to periodically review this page for the latest information on our privacy practices.